Thank you for entrusting your care to CHI St. Luke’s Health. Whether you live in the local community or around the globe, as one of the country’s premier health systems, we understand that we are held to a higher standard. We’re grateful to meet that ideal through our renowned physicians, expert healthcare team, dedicated volunteers, and groundbreaking research and medical advances.
Our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve. Please let us know how we can help.
Your patient rights are important to each member of the CHI St. Luke’s Health care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:
- High-quality care
- Clean and safe environment
- Involvement in your care
- Protection of your privacy
- Plan for continued care when you leave the hospital
- Help with billing claims
CHI St. Luke’s Health takes patient safety seriously. Here are important patient safety goals and ways you can help.
- Accurate patient identification
Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.
- Correct identification of surgery site
Actively participate in confirming your identity and type of surgery.
- Medication safety
Let us know ALL your medications, prescription and over-the-counter.
- Risk of infection
Inform your care team if you have a fever, cough, or rash.
- Clear communication
Be open and thorough about past medical history.
- Falls prevention
Tell your care team about recent falls, dizziness, or balance issues.
If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.