Patient Services

Patient & Visitor Information

For more than six decades, CHI St. Luke’s Health has been known for its commitment to providing the highest quality, compassionate care for the whole family—body, mind, and spirit.

Our physicians, staff, and volunteers are dedicated to the health and wellness of our patients, visitors, and the community. 

Internet Access

Personal computers and mobile devices can be used within any CHI St. Luke’s Health facility. Simply connect to our wireless guest network and select “Get Connected” from the list of wireless networks to launch your web browser. Read the “Terms and Conditions of Use” and select “Connect” for access. Our guest Wi-Fi connections are unrestricted and unencrypted for Internet-only use.

Smoking Policy

CHI St. Luke’s Health is committed to promoting a healthy healing environment for our patients, visitors, and community. To support this effort, all tobacco products are prohibited on our campuses—hospitals, Baylor St. Luke’s Emergency Centers, CHI St. Luke’s Health–Kirby Glen Outpatient Treatment Center, and Baylor St. Luke’s Medical Group offices—including sidewalks and parking lots. Electronic “e-cigarettes” also are prohibited.

Disability Assistance

CHI St. Luke’s Health offers communication aids for our disabled patients, including those who are who are deaf, hard of hearing, or blind with the following (at no additional cost):

  • Qualified Sign Language Interpreters
  • Telecommunication devices (TTY/TDD)
  • Readers for the blind and large print materials for the visually impaired

If you require assistance, please inform the registrar or your nurse.  

You also may find useful information at:

Hearing Loss Association of Houston

Hearing Loss Association of America

Spiritual Care

Our Spiritual Care teams are available 24/7 at all CHI St. Luke’s Health facilities to help meet the emotional and spiritual needs of our patients and their families. Please contact a member of your care team if you need to speak with someone from the Spiritual Care department. For an area of solace, our hospital chapels offer a place of reflection and prayer for all faiths. Each CHI St. Luke’s chapel is open to all. Ask any member of our hospitals’ staff for chapel locations.