For Visitors

Visitors are important members of our patients’ healthcare team. Thank you for following our visiting policies to allow us to best facilitate patient care.

Visiting Hours

Visiting hours at CHI St. Luke’s Health–Sugar Land Hospital are 5 a.m. - 9 p.m. (Daily).

Our patients have the right to accept or refuse visitors. Please limit the number of visitors in a patient’s room. We invite large numbers of visitors to use the designated waiting areas and take turns visiting. All patients and visitors are expected to comply with hospital rules and respect the privacy and wellbeing of other patients. Children under age 16 should be supervised at all times. Please do not allow sick children to visit a patient. Visitation will be restricted if the patient requests or if it becomes clinically necessary.

Intensive Care Unit Visiting Hours: 5 a.m. - 9 p.m.

Visiting is not allowed during shift changes: 6 - 8 a.m. and 6 - 8 p.m. Two visitors, 12 years and older, are allowed per ICU room. For patients who are at the end of life, time and age restrictions may be waived. Overnight guests should check with the patient’s nurse. No food or drinks are allowed.

Overnight Guests/After-Hours Visitors – 9 p.m. - 5 a.m.

Two overnight guests (no children) are allowed per patient room. Please notify a member of the nursing staff. Visit the Security Desk (located in the First Floor Rotunda) for a visitor badge; identification is necessary. Waiting areas are not intended for overnight stays.

To accompany a patient who is admitted after hours, check with the security desk for a badge.

Visitors are important members of our patients’ healthcare team. We ask visitors to follow these important rules.

  • Wash your hands before entering and leaving the patient’s room
  • Ask before bringing flowers, perfumes, food/drink, balloons etc. that may trigger allergies or disrupt other patients
  • Observe all “No Visitors,” “Isolation,” and other signage
  • Respect the need for a quiet, healing environment
  • Silence cell phones
  • Do not share patient items such as dishes and towels

Do NOT bring these items onto hospital premises:

  • Furnishings
  • Alcoholic beverages
  • Non-prescribed narcotics or illegal substances
  • Firearms, explosives, illegal knives, other prohibited weapons

Visitation will be prohibited for the following reasons:

  • Interference with patient care
  • Infection control issues
  • Court orders restricting contact
  • Disruptive, threatening, or violent behavior
  • Patient’s need for rest or visitor restriction

Gift Shop

Place orders online for free same-day delivery from the Gift Shop directly to patients in the hospital. Phone orders are welcome and available during Gift Shop operating hours. No additional charge or no minimum purchase required for hospital deliveries. For your convenience, we accept Cash, MasterCard, Visa, Discover and American Express. Click here to shop online for gifts, flowers, and balloons or call 877-887-3200 to place an order. 

Obtaining Patient Information

Our Patient Passcode Program gives our patients complete control over who may receive confidential, clinical information. Patients receive a personal passcode upon admission. They, or immediate family members, can share the passcode with other family members and friends at their discretion.

People who call the hospital to inquire about the patient’s condition must have the passcode to be given information. Callers who do not have the passcode will be referred to the patient or the patient’s family.

The federal Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations control the release of confidential patient information. CHI St. Luke’s Health has taken measures to assure patient privacy and confidentiality through written, fax, and email communication. The Patient Passcode Program assures confidentiality over the phone and allows patients to control who receives information.