For Patients

Thank you for entrusting your care to CHI St. Luke’s Health–Springwoods Village Hospital. Dedicated to caring for our neighbors, our patient-centered care means that you are the most important member of your care team. Our goal is to help you reach the quality of life and wellness you deserve.

Patient Rights

Your patient rights are important to each member of the CHI St. Luke’s Health–Springwoods Village Hospital care team. We want you to have the same care and attention we would want for our families. If you have questions about your care, please ask. We value and protect the following rights for our patients:

  • High-quality care

  • Clean and safe environment

  • Involvement in your care

  • Protection of your privacy

  • Plan for continued care when you leave the hospital

  • Help with billing claims

Patient Safety

CHI St. Luke’s Health takes patient safety seriously. Here are important patient safety goals and ways you can help.

  • Accurate patient identification

Provide complete and accurate information when you register, and expect to verify your name and date of birth throughout your stay with us.

  • Correct identification of surgery site

Actively participate in confirming your identity and type of surgery.

  • Medication safety

Let us know ALL your medications, prescription and over-the-counter.

  • Risk of infection

Inform your care team if you have a fever, cough, or rash.

  • Clear communication

Be open and thorough about past medical history.

  • Falls prevention

Tell your care team about recent falls, dizziness, or balance issues.

 

If you have a concern about your safety or quality of care, speak with your nurse, physician, or another caregiver. You also may ask for a Patient Services representative.