MyChart Frequently Asked Questions

What can patients do with MyChart?
Patients can view, download or transmit to another physician the following information:
·         Medical information (allergies, medications, immunizations, medical history).
·         Test results:
           o   Inpatient lab results released automatically, 72 hours after discharge.
           o   All other results, such as procedures, pathology and imaging reports, require manual release at the physician’s discretion.
·         After Visit Summary and/or discharge instructions.
I heard something about MyChart releasing problem lists. Is that true?

Problem lists are not automatically released to the patient, due to their sensitive nature. If a physician wants to share a problem list, he or she will need to release it to MyChart manually. Release of problem lists is entirely at the physician’s discretion.
How do patients sign up?
First, they need to obtain an activation code to set up a personal MyChart account. This will appear on their After Visit Summary, along with the MyChart website and MyChart Support Line number. If a patient or family member is eager to sign up before being discharged and receiving the AVS, they may call the MyChart Support Line for immediate assistance.
Who do patients call if they have problems? 
Patients can call the MyChart Support Line at 832-380-8552 for any technical problems related to MyChart, including forgotten passwords. The MyChart Support Line is available 7 a.m. to 7 p.m. CST, Monday through Friday.
Is there a fee to use MyChart?
No. MyChart is a complimentary service offered to CHI St. Luke’s Health patients.
Are all CHI St. Luke’s facilities using MyChart?
Yes, as of August 24, CHI St. Luke’s Health—Sugar Land Hospital and CHI St. Luke’s Health—The Vintage Hospital will join the other hospitals, which are already live on Epic and MyChart.  The clinics will begin using MyChart on August 25, the Monday after go-live.
Can patients email their physician through MyChart?
Only if the physician is already an active MyChart provider in a CHI St. Luke’s outpatient clinic.
Is MyChart available via mobile devices?
Yes. Patients will be able to access their medical record via smartphones and tablets while at work, home or on the road.

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