Visitors are important members of our patients’ healthcare team. We ask visitors to adhere to the following:
Do NOT bring these items onto hospital premises:
Visitation will be prohibited for the following reasons:
Accessing Patient Information
The Patient Passcode Program gives our patients complete control over who may receive confidential, clinical information. Patients receive a personal passcode upon admission. At the patient’s or immediate family members’ discretion, the passcode can be shared with other family members and friends.
People who call the hospital to inquire about the patient’s condition must have the passcode to be given any information about the patient. Callers who do not have the passcode will be referred to the patient or the patient’s family.
The federal Health Insurance Portability and Accountability Act (HIPAA) mandates that healthcare organizations control the release of confidential patient information. CHI St. Luke’s Health has taken measures to assure patient privacy and confidentiality through written, fax, and email communication. The Patient Passcode Program assures confidentiality over the phone and allows patients to control who receives information.
Locating a Patient’s Room
Volunteers at Information Desks are available to help you with directions in locating a patient’s room.
All elevators are color coded: green, orange, purple, red, and yellow. Patient rooms are identified by the color of the closest elevator. For example, Y1734 is near the Yellow Elevators on the 17th Floor, Room number 34.
Staff and volunteers will direct you to specialty units, such as Cardiac Surgery Recovery or Intensive Care Unit.