CHI St. Luke’s Health (CHI St. Luke’s) and Cigna today announced a new, multi-year agreement that enables Cigna's Houston-area customers to continue to receive covered care at CHI St. Luke’s Health hospitals and facilities on an in-network basis. Terms of the agreement were not disclosed.
CHI St. Luke’s Health and Cigna emphasized their continued strong collaboration and positive working relationship that they believe will help improve overall quality and reduce healthcare costs. Both organizations say they are pleased that an agreement was reached quickly and in the spirit of partnership.
“We are entering a new era where balanced partnerships between healthcare providers and payers are more important than ever to move the system forward,” said Deborah Lee-Eddie, interim COO of CHI St. Luke’s Health. “Fundamentally, these partnerships are part of our overall effort to fulfill our promise of improving community health through high-quality, cost-effective care. We constantly strive to be good stewards of healthcare resources, and strong partnerships with companies, like Cigna, are an important part of this effort. This new contract assures Cigna patients in the Houston area that they will have continued access to quality care at CHI St. Luke’s Health.”
“Cigna strives to be a partner of choice for healthcare professionals in Houston, and our long-standing relationship and history of collaboration with CHI St. Luke’s Health enables us to work together to provide better service and more value to our shared customers,” said Mike Koehler, president for Cigna in South Texas. “Together we are changing the healthcare system to focus on building a healthy community and improving health outcomes, customer experience and affordability.”
To confirm in-network benefits, CHI St. Luke’s Health and Cigna recommend that area Cigna customers contact Cigna by calling the number on the back of their insurance cards. Cigna's customer service representatives are available 24 hours a day, seven days a week for assistance. Individuals covered under a Cigna health plan should continue their care and schedule appointments as they would normally with their physicians and at their CHI St. Luke’s Health hospital of choice.