CHI St. Luke’s Health–Lakeside Hospital (Lakeside Hospital) has received exceptionally high patient satisfaction scores from the National Research Corporation’s (NRC) Inpatient Overall Spotlight Report. This year, the hospital scored 93.7 percent, up from 89.8 percent in 2014, for overall patient satisfaction. The 2015 rankings place Lakeside Hospital in the top one percent nationwide.
“We’re extremely proud to be ranked as one of the top hospitals in the country with high patient satisfaction. It further validates the tremendous effort our physicians and staff exemplify every day to provide world-class medical care and a hospital experience that exceeds our patients’ expectations,” said David Argueta, FACHE, President, CHI St. Luke’s Health–The Woodlands and Lakeside Hospitals.
Lakeside Hospital has ranked in the top three percent of hospitals nationwide in overall patient satisfaction for the past four years. In particular, the hospital has received high scores in the areas of for patient preferences, communication with nurses, and responsiveness of hospital staff, and pain management.
“At Lakeside Hospital, we’re dedicated to providing a culture of care where the patient is always first,” adds Diane Freeman, RN, Assistant Vice President, Chief Nurse Officer, Lakeside Hospital. “Our physicians and clinical staff work diligently together to ensure that our patients are satisfied with the care they receive. We value the feedback from our patients through this survey and other customer satisfaction efforts, which help us to focus on transforming healthcare delivery in the communities that we serve."
Presently, recognized by Modern Healthcare as the largest patient satisfaction measurement firm in the United States, NRC is dedicated to representing the true voice of patients and other healthcare stakeholders. The firm implements surveys that help healthcare providers measure and improve quality and services through analytics that offer a rich understanding of customers’ experiences, preferences, risks, and behaviors.
More information on the National Research Corporation is available at nationalresearch.com.