CHI St. Luke's Health–Baylor St. Luke's Medical Center
Texas Medical Center (TMC)
6720 Bertner Ave.
Houston, TX 77030
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CHI St. Luke's Health–Baylor St. Luke's Medical Center's Emergency Department, located in the heart of the Texas Medical Center, offers comprehensive emergency services, primarily to the adult population, for both major and minor injuries or illnesses 24 hours a day, seven days a week, including holidays. The Emergency Department is staffed by board-certified emergency physicians and includes triage, exam and procedure rooms.
What to Expect in the Emergency Department
If you feel you are experiencing a life-threatening emergency, please call 9-1-1. You may request that the ambulance take you to Baylor St. Luke's Medical Center.
Order of Care
Triage: Upon your arrival in the Emergency Department, a nurse assess you to determine on how life- threatening your condition is. Due to the nature of emergencies, those patients with life- threatening illnesses or injuries will be treated first, even if you arrived before that individual. Please understand that waiting periods can occur in the Emergency Department. We attempt to keep you informed as to the wait time and to provide you assistance if needed.
You may be asked about the following when you first arrive:
Registration: Registration forms help us create a record of your history, diagnosis and treatment. You or a family member will be asked to sign consent forms that will give us permission to treat you.
Tests: All St. Luke’s hospital-based Emergency Departments have resources to diagnose your medical condition. Even thought you may have had tests performed at your physician's office, to provide us accurate information about your current situation these tests may need to be repeated. Some conditions may require further testing, in which case you may be admitted.
Quality of Care
Medical Staff: You can rely on the board-certified or board-eligible physicians, nurses, technicians, patient advocates and other support staff members who provide Emergency Department services.
Visiting and Accompanying a Patient: To provide focused patient care, there are times when the number of visitors in the treatment area must be limited. We appreciate your help in respecting this request.
Discharge: Instructions will be given to the patient (or support person if requested) verbally and in writing about follow-up care and medications. Patients are responsible for their follow-up care after leaving the Emergency Department and making any necessary follow-up appointments with their primary care physician or specialist.
Billing: Depending on the treatment the patient received, there may be separate bills sent, one for the services provided by the hospital and others for services provided by the independent-contractor physician(s). Please note these are not duplications and will need to be paid separately.